FAQ's


What is the earliest time I can pick my flowers up on the day?

Your flowers can be picked up anytime from 9:00am until 1:00pm on Saturdays and between 9:00am and 4:00pm on Weekdays.

Do you deliver?

There is the option of 'On-Day' Delivery within 15k's from Melbourne CBD between 9am and 12pm. The cost for this is $79.

How do I care for my flowers before the wedding?

Like any flowers, do your best to keep them in a dry, cool place out of the sun and away from drafts.

How do I know what colours I will get?

In order to offer our unbeatable value, we work with colour palettes. They are only to be used as a guide.

Will my designs contain the flower varieties as pictured?

We do our very best to match our pictures as closely as possible. Like any other florist, there are very rare occasions where environmental or market conditions result in us not being able to obtain certain flowers. Like any 'respectable florist' (no, not all florists do this!), if this is the case you will be contacted well prior to the day to discuss a substitute you are happy with. 

What size is your female mannequin?

She's approximately a size 8.

Do I get a refund if I am not happy with my flowers?

We are so confident we only offer the highest quality blooms designed by Australia's best designers, we back all of our work with a 100% satisfaction guarantee. If you feel we haven't matched a photo with reasonable accuracy, just let us know and we'll refund you. We'll ask you questions, but that's just to be sure we never have to refund a design ever again!